Refund policy

Our products are digital software delivered electronically. Because a license key and files can't be returned once delivered, refunds work as follows.

Before you buy

Every product page lists requirements and supported systems. If you are unsure whether a product fits your setup, ask us first — we can confirm compatibility or arrange a demo.

When we refund

• Product doesn't work as described. If the product has a defect that stops it doing what its product page describes on a supported setup, and we can't fix it or provide a workaround within a reasonable time, we refund the license price. Request this within 30 days of purchase.
• Duplicate or mistaken purchase. If you were charged twice or bought the wrong product and haven't activated the license, we refund or exchange it. Request this within 14 days.
• Delivery failure. If we can't deliver your license, you get a full refund.

When we don't refund

• The requirements listed on the product page weren't met (for example, an unsupported PBX or PHP version).
• You changed your mind after the license was activated or files were downloaded, unless mandatory law in your country gives you a right to cancel.
• Support or update renewals for a period that has already started.
• Custom development, which is governed by the project agreement.

Subscriptions

• You can cancel a subscription at any time; it then ends at the close of the period already paid for.
• Periods that have already started are not refunded pro rata, except where the service was unavailable or did not work as described and we could not put it right within a reasonable time.
• If you were charged after cancelling, or charged twice, we refund the incorrect charge in full.

How to request a refund

Contact us with your order number, the email used for the purchase and a short description of the problem. When a refund is approved, the payment is returned to the original payment method, normally within 14 days of approval. The related licenses or access are withdrawn once the refund has been completed.

Your statutory rights

This policy doesn't limit rights you have under consumer protection law in your country.

Who we are and how to reach us

In this document, “Darwvin”, “we” and “us” mean Darwvin. The full legal name and registered address of the contracting entity are stated on your quote or invoice and are available on request.

Questions about this document: our contact form.