Support
Help with Darwvin products you use or are thinking of buying. Product support is included with every paid plan and license for as long as it runs.
Documentation
Requirements, installation and setup for every product, and what each license covers.
Browse documentationYour account
Downloads, licenses, activated devices, orders and receipts. Sign in with the email address you bought with.
Open your accountProduct support
Something not working, or a question the documentation does not answer? Tell us the product, its version and your operating system.
Ask product supportBilling and refunds
Change your payment method, download invoices or cancel from Manage billing in your account. Refunds within 14 days of a payment.
Ask about billing
What support covers
- Installing, activating and signing in to the product.
- Questions about features, licensing and supported platforms.
- Reproducible defects, which we fix in a product update.
- Billing questions, cancellations and refund requests.
The Free plan of RemoteOpsX is supported through this page on a best-effort basis.
How to reach us
Use the contact form. We answer by email. Never send a whole license key: the last four characters are enough to find it.
For a payment made online, you can also reply to your Paddle receipt or use paddle.net to look up the order.
See also the refund policy, terms of service and security page, which explains how to report a vulnerability.